Rehearse hard conversations
before they happen.
Performance feedback, one-on-ones, and underperformance conversations are among the hardest moments managers face. Refill lets them rehearse with an AI counterpart, improve their readiness, and give L&D teams visibility into practice and progress.
Actual app screen · example scenario
Manager training often stops short of the real conversation.
Even after learning established conversation frameworks, managers may struggle to apply them in a live meeting. The gap between knowing and doing narrows through repeated practice.
through short, low-stakes rehearsals
with outcomes assessed when workplace data is available
available beyond scheduled training sessions
A rehearsal loop in three steps.
Build the conversation partner
Combine traits such as guarded, reserved, emotional, or direct to create an AI counterpart with a distinct response style. Then choose a scenario based on situations managers actually face in your organization.
Rehearse the hard conversation
The AI counterpart may become defensive, push back, or soften as the conversation unfolds, allowing managers to try different approaches in a low-stakes environment.
Track practice progress over time
Refill maintains structured rehearsal logs across sessions. L&D teams can review practice volume, progress signals, and behavior indicators relevant to Level 3 evaluation, aggregated at the team level.
Practice grounded in the conversations your managers actually face.
HR and L&D teams co-design the scenarios and AI personasto reflect your organization's situations, culture, and roles. Managers practice conversations they are likely to face at work.
Scenario tuning
- Common situations such as performance reviews, reorgs, and underperformance conversations
- Tailored to department and role context (sales, engineering, frontline, and more)
- Difficulty and goals adjusted to your team's level
Persona tuning
- Model different response styles, from guarded and reserved to emotional and direct
- Reflect roles, titles, communication norms, organizational culture, and industry terminology
- Rehearse the same situation against different personalities
During kickoff, your program owner walks us through the team's situations. We then build the scenarios and personas together.
From completion metrics to practice signals.
Refill
- Focused on the difficult conversations managers face at work
- Rehearsal logs provide practice and readiness signals relevant to Level 3 evaluation
- Scenarios tailored to your organization’s roles and situations
- 90-second practice sessions on mobile web, with no installation
Common training and roleplay tools
- Centered on sales and speech roleplay
- E-learning measured mainly through completion and satisfaction
- Broad content designed for general rather than organization-specific use
- Often organized around trainer-led or in-person sessions